In , the investment bankers hired Robert Morosky, former vice-chairman and chief financial officer of The Limited, Inc. Although Safelite only had one Columbus outlet, Morosky also moved his new employer's headquarters to Columbus, Ohio where he not coincidentally maintained a home , in This accounting and management system linked virtually all aspects of the business and would form the backbone of Safelite's next key growth program.
In , Forstmann, Little elected to shift Safelite's target market, and with it the company's management roster. Morosky advanced to the part-time position of chairman emeritus, and the parent company installed Garen K. Staglin as chairman and CEO. Staglin's previous experience as chairman of ADP Inc. The executive had helped turn ADP into North America's top provider of automotive services to the insurance industry.
By linking its computer network with those of major auto insurers via electronic data interchange, Safelite was able to take on the windshield claims processing functions normally performed within the insurance company.
Employees at Safelite's new National Referral Phone Centers registered claims, assessed coverage, and scheduled repairs at one of the company's retail outlets. This "one-stop service" often proved more convenient to insurance customers as well as to insurers. Staglin told the Columbus Dispatch that "Our goal is to be a business partner with our insurance companies, a claims processor instead of only a window replacer.
Staglin also increased customer service, implementing two distinctive types of mobile service. Specially-equipped vans dubbed "Glassmobiles" provided at-home windshield repair and replacement at no additional cost. A Catastrophe Action Team CAT comprising about members and their equipment, stood at the ready to provide emergency repairs and replacements in tandem with insurers.
The CAT performed an estimated 4, windshield installations in the wake of 's Hurricane Andrew. Safelite added another innovation to its roster in Its proprietary windshield duplicating device could measure the profile of a windshield and reproduce it without removing it from the vehicle. This technique added custom design to Safelite's existing roster of more than windshield styles.
Staglin oversaw the implementation of a new compensation plan based on an old idea--piecework--for hourly employees. Wary of the potential pitfalls, including deflated employee morale and declining output, the company installed a computerized system to monitor inventory and installation rates. The TruRoad companies will be renamed to carry the Safelite brand, Lucas confirmed in an email Saturday. We deeply respect and admire the combined businesses of TruRoad and the associates who have worked hard to build the success of each.
As we approach the discovery phase in a planful and deliberate manner, we will invest time in getting to know more about each other and welcome the feedback of associates as we develop our strategies and timetable.
We anticipate this phase will continue into Q4 and will not know the answer to your question until this phase is complete. Our focus is on associate, client, customer, and sales retention. Laser Laser provides plumbing and electrical solutions to home and business owners across Australia and New Zealand.
Fact, figures and financial update. Resilience, efficiency and sustainability. Belron is a global leader in vehicle glass repair, replacement and recalibration. Welcome to Belron This site uses cookies to store information on your computer. Some of these cookies are essential, while others help us to improve your experience by providing insights into how the site is being used.
For more information visit our Cookie Policy and Privacy Notice. Manage consent.
0コメント