This resets the device and frequently improves the speed. Our aim with this guide is to provide you a to-the-point reference for dealing with some of the most common home WiFi issues, including:. If your wireless connection suddenly stops working, before trying anything else, restart your router. In most cases, this should fix your issue and allow you to get back online.
Most routers have a series of icons that illuminate to convey different status messages at a glance. When everything is working properly , you can expect the icons to be solid or blinking green or blue light. This signals that a device is plugged in and functioning normally.
When there is a connection issue , you can expect the icons to turn red or orange. An orange or amber light may indicate a problem or limited connectivity, whereas a red or unlit icon may signal that there is no current connection. Important point : in order to be clear on what your specific device is communicating to you, be sure to refer to the user manual for a more detailed explanation.
Try this: Plug an ethernet cable directly into your router and test your internet speeds using our speed test tool. Next, test your speeds on the WiFi connection. The problem could be as simple as a faulty Ethernet cable.
Unplug and reboot it , check to see if it has up-to-date wireless settings and a valid IP address , and restore it to factory settings if necessary. It sounds too good to be true, but sometimes all it takes is a quick restart for your computer to clear out a frozen task or refresh its memory and start over.
You should also try restarting your modem and router for the same reason. This will help you figure out where the issue is coming from and proceed from there. A network adapter is a processor inside a computer or other Wi-Fi networking device that brings an internet connection to the device.
It can be wired or wireless, using an antenna, USB connection or port for an Ethernet cable to give you internet access. It may be time to switch internet providers. Type in your zip code to see if you can find a more reliable ISP in your area:. By signing up, you agree to our Terms of Use and Privacy Policy. Any price and availability information displayed on Amazon. Author - Peter Holslin. Peter Holslin has more than a decade of experience working as a writer and freelance journalist.
At HighSpeedInternet. Cara Haynes has been editing and writing in the digital space for seven years, and she's edited all things internet for HighSpeedInternet. When she's not editing, she makes tech accessible through her freelance writing for brands like Pluralsight. She believes no one should feel lost in internet land and that a good internet connection significantly extends your life span. No Internet Connection? Pro tip: If you have recurring problems with your internet connection, you might want to consider getting a different internet package or provider.
Search by zip code Search Providers. Easy fixes for your internet. Restart your device This might sound a bit too obvious, but the first thing you should do is restart your device. Pro tip: If the internet is indeed down in your area but you still need internet, you can use your cell phone as a mobile hotspot to access Wi-Fi. Pay your internet bill Your internet could be down simply because you forgot to pay your bill—that may sound a little too obvious, but it happens!
Get fiber internet Fiber internet is by far the fastest and most reliable internet you can get. Use our search tool to see if you can find better internet in your area. Troubleshooting routers and modems. Restart your modem and router Unplug the modem and router and leave them unplugged for a minute or so. Try a different Ethernet cable If you have a spare Ethernet cable, swap it out with the one currently plugged into your modem and router and see if it makes a difference.
Pro tip: Need a recommendation on a good replacement cable? Here they are in order from oldest to newest: Windows Right-click on the Start menu button and then click the command for Device Manager.
It may be worth switching internet providers if you experience frequent technical glitches: See Your Providers. Pro tip: Even if your internet is working fine, there are always ways to make your Wi-Fi connection even better. Troubleshooting desktops, laptops, and mobile devices.
Mac Run the Terminal app. You'll want to check the cable between the modem and the wall socket, the cable between your modem and your router, the power cables to both the modem and the routers, as well as the Ethernet cable that's plugged in at the back of the router.
Even if a cable looks connected, it could be slightly loose. This is why it's important to actually physically check rather than just visually check. If your router seems very hot to the touch, it's possible that it has fallen prey to overheating. Overheating can cause damage to routers or make them unstable.
If it does seem like your router is overheating, you'll want to make sure it's getting enough airflow. Are the vents being blocked or is it living in a hot location? If so, you'll want to find it a better spot, because it could get damaged in the future if it isn't already damaged from overheating. Why is my computer not connecting to my router? It's possible that there's something blocking the wireless signal. Things like large metal objects as well as things like microwaves and cordless phones are common culprits of blocking the wireless signal.
While you're repositioning the router, you'll also want to take a look at its antennae. You want it to be positioned vertically instead of horizontally. This is because vertical antennas provide you with the largest area of coverage. If your router has no lights on, or unusually flickering lights, you may have a power issue. If possible, try an alternative power supply. Installing power surge protectors is always a good idea if your Internet connectivity is critical to your business, and especially if you live in an area that is susceptible to harsh weather conditions such as electrical storms.
If you are sure that your router is powered correctly then reboot the device. Leave it off for at least 30 seconds or so and then power back up. Give the router a good few minutes to power back up and return to normal. A trusty reboot has not done the trick, so what now? Well you should check the status of all the lights on the front and back. Another component that might have gone wrong is the micro filter that the router plugs into this applies to ADSL connection only.
Where the router plugs into the phone socket, there will be a small matchbox size device that has a splitter for a router cable and a phone cable. These devices are commonly very cheap and are often made of cheap components, hence they are prone to go wrong.
It always a good idea to keep a few spares handy for testing purposes. It may not be financially viable for a home environment, but in business scenarios it is always a good idea to either have a spare for testing purposes or a maintenance contract for times when the connection drops. If you can have a spare to hand that is ready to plug in and test in times like this, you should be able to prove whether the router is to blame or not.
It always helps speed the fault process on massively as your ISP is likely to want any potential hardware issues investigated thoroughly before looking into other issues. Intermittent and slow problems with your router are always very difficult to troubleshoot and diagnose, there is no exact science to it and you can sometimes feel like you are hopelessly trying random things to no avail. However, there are some proven tips and thing to look out for. The first thing to try is always look at where the router is physically positioned and how it is plugged in.
Routers are susceptible to radio and electrical interference. Fish tanks, radios, scanning equipment, Christmas tree lights, even cordless kettles have been known to cause problems in the past.
Also look at the position of the cables, check to see whether they are seated correctly in their connectors, try reseating them, ensure that the cables are not twisted or folded on themselves or have something crushing the wires such as a cupboard or desk. If you are happy that all the physical aspects of the device are sound, try rebooting the device, even leaving it off for a length of time.
Routers are sometimes left on for months, maybe years at a time. Problems such as built up old data or overheating have been known to cause problems such as intermittency and slowness. Always give it a try. Next you can try upgrading and changing a couple of things. These have been known to fix a lot of these issues, especially slow connection problems.
Also try changing the ADSL micro filter or splitter that your router may be using.
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